Refund policy
Right of Withdrawal
1. Terms and Methods of Exercise
In accordance with Art. 52 of Italian Legislative Decree 206/2005 (Consumer Code) and applicable EU directives, the User has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, within a period of 14 (fourteen) calendar days.
Commencement of terms: The 14-day period begins from the day the purchased goods are received. In the case of orders containing multiple items delivered separately, the period begins from the day of delivery of the last item. If the expiration date falls on a public holiday or weekend, the deadline is automatically extended to the next business day.
To exercise the right of withdrawal, the customer can proceed in two ways:
- Self-Service Digital Mode (Recommended): By logging directly into their personal account at account.xebluabbigliamento.com, where they can activate the guided return procedure in a few simple steps.
- Via Email: By sending an explicit communication to the email address: info@xebluabbigliamento.com. In this case, they will subsequently receive an email with return authorization and instructions on the procedure to follow.
2. Cancellation of Unfulfilled Orders
If the order has not yet been shipped ("unfulfilled" status), the customer has the right to request its immediate cancellation. The cancellation request can be made independently via the self-service system by logging into their account at account.xebluabbigliamento.com before the goods are handed over to the courier.
3. Product Integrity Conditions for Returns (Art. 57 Consumer Code)
An essential condition for exercising the right of withdrawal is the substantial integrity of the product. Goods must be returned in their original optimal condition, meaning they have only been handled to establish their nature, characteristics, and size.
- Clothing: Items must not have been used, worn, washed, damaged, or altered. They must not bear signs of wear, dirt, or odors (e.g., perfume or smoke). They must be complete with all original seals and tags, which must not have been removed.
- Accessories: All original accessories delivered with the item (e.g., garment covers, hangers, pins, etc.) must be returned.
- Footwear: The sole and upper must not show any creases, stains, or signs of use. The original box is an integral part of the product and must be returned undamaged (free of holes, tears, or writing). For returns, the product box cannot be used as the sole outer packaging but must be placed inside an additional protective shipping box.
4. Shipping and Liability
In the event of withdrawal, the customer must send the products to our warehouse located at Via Matteotti 14, 35044 Montagnana (PD), Italy, within 14 days from the date they communicated their intention to withdraw.
- Costs: Return shipping costs are entirely borne by the customer (except for defective items or errors attributable to our warehouse).
- Liability: Shipping, until confirmation of receipt at our warehouse, is under the complete responsibility of the customer. XE BLU Abbigliamento Donna is not liable in any way for damage, theft, or loss occurring during return shipping.
5. Refunds and Diminution of Value
In compliance with EU regulations, the refund of the amount paid for the purchase will be issued within 14 days from the moment we are informed of the decision to withdraw. However, XE BLU reserves the right to withhold the refund until we have received the goods back or until the customer has supplied evidence of having sent back the goods, whichever is the earliest.
Please note: Should the User fail to comply with the aforementioned integrity conditions, XE BLU Abbigliamento Donna reserves the right to refuse the return or, alternatively, to refund the purchase price minus the decreased value of the product resulting from improper handling (Art. 57, paragraph 2, Consumer Code). If the return is refused, the returned goods will remain available for collection by the customer at our warehouse.
Note on Exchanges: Direct exchanges are not processed. To receive a different size or color, the original item must be returned for a refund, and a new separate order must be placed.
